Complaints

If you’re unhappy with our service, we want to hear about it and put it right.

How to complain

Email support@lendfinder.co.uk or write to KK Digital Marketing Services Ltd, 72 Wembley Park Drive, Wembley, England, HA9 8HB. Tell us your name, your reference if you have one (it starts with LF-), and what went wrong.

What happens next

• We’ll acknowledge your complaint within 3 working days.
• We’ll aim to send you a full response within 4 weeks.

Complaints about a broker or lender

If your complaint is about a broker or lender we introduced you to, please contact them directly; they have their own complaints process. Let us know too, so we can take it into account when choosing who we work with.

Complaints about your data

You can also complain to the Information Commissioner’s Office at ico.org.uk.